Introduzione al progetto Le aspettative relazionali di clienti e colleghi hanno subito un drastico cambiamento negli ultimi anni. In un contesto dove top player globali come Apple e Nespresso impostano gli standard relazionali richiesti dai clienti e la cultura aziendale desiderata dai colleghi, le aziende devono evolversi continuamente per raggiungere livelli di eccellenza relazionale e…
Material handling and warehousing needs are at the core of any manufacturing business. When defining the material handling and warehouse strategy, there are several fundamental aspects to be considered that become key basic drivers for healthy and sustainable business development. Some of the most common are production volumes increase, compliance with specific safety standards, continuous…
The uncertainty of the markets and the resulting difficulty in sourcing materials/products have challenged the effective functioning of the Supply Chain by bringing it to the attention of corporate management and enhancing its strategic centrality. Many companies have reviewed their Supply Chain strategy, considering: More inventories; More back-up suppliers; Reassessment of local suppliers. The resulting…
It is now a matter of fact that the Web is one of the most complete, wide and up to date available sources of data and information, where people interact and express their real needs about all possible topics of interest. Being able to collect and understand such information represents an important critical success factor…
The Project Manager figure is often little understood in what its real value is: by most people, it is associated with that person who “is good at forwarding emails”. But…are we sure that this is only what a Project Manager does? And, above all, do we have any idea how crucial the project manager contribution…
Although we are now in the “Amazon era”, in many sectors companies still have a traditional approach to customer relations, based on a reactive customer services and traditional communication channels (e.g. fax, telephone, …), that is clearly not effective nor efficient. To deal with digital customers, companies must turn into a “Customer Company”, able to…
Mentre alcuni settori hanno intrapreso da anni un percorso oramai consolidato, il mondo farmaceutico presenta ancora ampi margini di crescita e, vista la complessità tipica della supply chain farmaceutica, per intervenire in maniera adeguata, è determinante adottare un approccio integrato, caratterizzato da un percorso articolato, che necessita di connessione e coordinamento continuo tra tutte le…
New regulations, new technologies and new players are disrupting the world of payment on a global scale. These new players coming from tech, retail and other industries have chosen one angle to tackle the market by offering new frictionless experiences tailored to changing customer habits. Eurogroup Consulting Italy and its international network, Nextcontinent, have analyzed…
COVID-19 accelerated the digitalization of healthcare and the adoption of telehealth globally. Amidst global lockdown and quarantine measures, access to telehealth is increasingly crucial. Eurogroup Consulting Italy and its international network, Nextcontinent, have analysed the impact of Covid-19 on the development of telehealth. This white paper takes stock of the level of maturity of the…
We are not going back to normal. We all want something will, like economy, social restrictions, healthcare system; but something other never will. Most of us totally agree that CoViD-19 represents an unprecedented disruptive force, that has impacted almost everything in our lives: how we socialize, how we take care of ourselves and families as…